Ashleigh's Promise

We have all our mattresses built to our precise specifications and therefore we can personally guarantee each model for a period of time.
Each model carries the guarantee timescale at the bottom of the individual listing.

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Your Ashleigh’s mattress or base is warranted against defective workmanship and material only. If you observe a defect, please contact your dealer and ensure you have the original proof of purchase which will be required to validate your claim.

If a defect is found, we reserve the right to repair or replace the product at our discretion. Only the faulty item will be replaced or repaired in the sleep system.

The warranty coverage runs from the original date of purchase and repair or replacement of a faulty mattress or base does not extend the warranty period. The warranty period will remain effective from the original date of purchase.

If identical materials or product are not available at the time or repair or replacement, we reserve the right to substitute the materials or product of equal quality.

Guarantee

  • Ashleigh’s products carry a service warranty and Guarantee
  • This does not extend to normal wear and tear, or damage caused by abuse, misuse or negligence
  • If Ashleigh’s is satisfied with evidence via inspection the Product will be repaired or replace at Ashleigh’s discretion.
  • We reserve the right to invalidate the warranty when a mattress and/or base is found to be unsanitary.

Not covered under Warranty

  • Mattress, cloth handles or foundation ticking /stitching pulling lose after 4(four)Months from purchase
  • Damages due to abuse: bent mattress border wire, torn and scuffed fabric, burns, Splintered wood, stains, insect infestation or any unsanitary conditions
  • Mattress with no label
  • Firmness and comfort preference which may cause or aggravate any medical conditions
  • Products subjected to weight in excess of it design limits
  • Cover (fabric)
  • Normal wear and tear
  • Normal body impressions
  • Mattress damage due to incorrect base support
  • Mattress used for purpose other than what is was built for (sitting on edge of bed)
  • Any damages incurred during transport by dealer or customer moving home
  • Any fabric protector additive applied could nullify warranty
  • Transportation cost due to repair, replacement or inspection
  • Decision to repair or replace will be at the sole discretion of Ashleigh’s

Guarantee Period

Should any manufacturing defect arise within the guarantee period, the said product will either be repaired or replaced at no cost to the customer. The decision to repair or replace in the guarantee period is at the discretion of the manufacturer.

Unsanitary, Abused and Damaged Products

  • After the guarantee period has lapsed and the product is within the remaining warranty period, a warranty service charge will be applied as per the above table.
  • The decision to repair or replace in the warranty period is at the discretion of the manufacturer.
  • Unsanitary, abused or damaged products will not be repaired or replaced.
  • The warranty fee must be paid before the product will be repaired or replaced.

Prolong the life of your bed

  • Keep your bedding clean. We suggest using a mattress protector
  • Give your new sleep set time to aerate upon removal from its plastic packaging.
  • Replace the foundation when purchasing a new mattress. An old foundation may not provide enough support. It may appear that your new mattress is sagging when it is really the foundation, which supports the entire mattress.
  • Rotate your mattress to prolong its comfort and support life.
  • Body indentations are a normal occurrence in your new mattress and indicate conformance of upholstery layers to your individual body contours.
  • Give yourself time to adjust to the new feel and support of your new mattress.

Impressions vs Sagging

Impressions are not a structural defect and should not be confused with sagging. The comfort and support layers are designed to compress with use and body impressions of +/- 4cm per side are perfectly normal.

Turn free mattresses are to be rotated end to end on a monthly basis. Please note that all pocket spring beds areto be stored and transported flat.

Mattress Maintenance - Hints & Tips

To extend the comfort and support of your sleep system, please follow these care instructions:

  • Rotate your mattress once a month
  • Use a firm, supportive base as an old may not provide enough support and may cause sagging of the spring unit and comfort layers
  • Use a good quality mattress protector at all times to keep the mattress sanitary and to prevent stains
  • Do not remove trade labels
  • Do not use dry cleaning liquid as it could damages some of the materials used.